Effective Date: July 21, 2025
At Eco Halal Food (ecohalalfood.com), customer satisfaction and product quality are our top priorities. As we provide fresh and halal-certified food products, most of our items are non-returnable due to health and safety standards. However, we’re here to help if something goes wrong with your order.
🚫 Non-Returnable Items
Due to the perishable and consumable nature of food products, we do not accept returns on:
- Fresh, frozen, or dry food items
- Any opened or used products
- Items not in their original sealed condition
- Products returned after 30 days of delivery
This policy ensures the highest standards of hygiene and halal compliance.
✅ Eligible Refunds or Replacements
We offer refunds or replacements only in the following cases:
- You received the wrong item
- The product was damaged during shipping
- The item was expired or spoiled upon delivery (with proof)
In such cases, please contact us within 24 hours of receiving your order.
📧 ecohalalfood@gmail.com
Attach your order number and clear photos/videos of the item and packaging.
💸 Refund Process
Once we review your claim:
- If approved, a replacement will be sent, or a refund will be issued to your original payment method.
- Refund processing may take 3–5 business days after approval.
❌ Sale Items
Discounted or promotional items are non-refundable unless defective or incorrect.
📦 Return Shipping
In most cases, we do not request product returns for food items. If a return is required:
- We’ll provide the return instructions and address.
- Return shipping cost is the customer’s responsibility, unless the issue was our fault.
Need Help?
If you have any questions or need assistance, feel free to contact us:
We are committed to delivering 100% halal and fresh food with trust and care.